customer service supervisor resume example

Customer Service Resume Examples

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Customer service resume examples are templates or samples of resumes that are specifically tailored for individuals who are seeking employment in customer service-related positions. These examples typically include sections that highlight an applicant’s skills, experience, and achievements relevant to customer service, such as communication skills, problem-solving abilities, and conflict resolution skills.

Customer service resume examples can serve as a helpful guide for individuals who are looking to create or update their own resume for a customer service position. These examples can provide insight into the format, tone, and content that are appropriate for a customer service resume, as well as showcase effective ways to emphasize an applicant’s qualifications and experiences to potential employers.

How to Write a Customer Service Resume

To write a customer service resume, you should follow these steps:

Start with a strong objective or summary statement: Your objective or summary statement should be a brief introduction that highlights your customer service skills and experiences. This statement should be tailored to the specific position you are applying for.

Highlight your relevant skills: List your customer service skills, such as communication, problem-solving, conflict resolution, and time management. Be sure to give specific examples of how you have used these skills in your previous jobs.

Include your work experience: List your previous work experience in reverse chronological order, starting with your most recent position. Be sure to focus on the customer service-related aspects of each job and provide examples of how you improved customer satisfaction.

Showcase your achievements: Highlight any achievements or awards you have earned in your previous roles, such as improving customer retention rates or receiving positive customer feedback.

Emphasize your education and training: List your education and any relevant training or certifications you have received, such as customer service training or technical skills training.

Use keywords: Use keywords from the job description in your resume to help your resume get noticed by applicant tracking systems (ATS) and hiring managers.

Proofread and edit: Review your resume carefully for spelling and grammar errors. Have someone else review it as well to ensure it is error-free and makes a strong impression.

By following these steps, you can create a strong customer service resume example that showcases your skills and experiences and demonstrates your qualifications for the job.

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What Customer Service Resume Should Include?

Specifically, a customer service resume example should include:

  • Professional summary or objective statement
  • Work experience section that highlights your customer service-related responsibilities and accomplishments
  • Education and training section
  • Skills section that lists your relevant customer service skills, such as communication, problem-solving, and conflict resolution
  • Achievements section that showcases any awards, recognition, or measurable improvements in customer satisfaction that you have earned.


Customer Service Resume Summary

A customer service resume summary is a brief statement at the top of a resume that provides an overview of an applicant’s relevant experience, skills, and achievements in the field of customer service. It is typically 2-3 sentences long and is designed to grab the attention of the hiring manager and encourage them to continue reading the rest of the resume.

A customer service resume summary should highlight the applicant’s most impressive qualifications and experience related to customer service. It should be tailored to the specific job for which the applicant is applying, using keywords and phrases from the job description to make the resume stand out to the hiring manager.

Example of a customer service resume summary:

“Customer service representative with over 5 years of experience in providing excellent customer support in fast-paced environments. Skilled in conflict resolution, problem-solving, and communication. Committed to ensuring customer satisfaction and exceeding expectations.”


In this example, the applicant highlights their relevant experience and skills, and emphasizes their commitment to customer satisfaction.

Customer Service Resume Skills

Customer service resume skills are the specific abilities and traits that employers look for when hiring customer service representatives. These skills help customer service professionals provide excellent service to customers and ensure their satisfaction.

Some of the most important customer service resume skills include:

Communication skills: This is the ability to communicate effectively with customers, whether it’s through phone calls, emails, or in-person interactions. It also includes the ability to listen actively and respond appropriately to customers’ needs and concerns.

Example
: “Demonstrated strong communication skills by resolving 90% of customer complaints on the first call.

Problem-solving skills: This is the ability to think critically and find solutions to customers’ problems or issues. It also includes the ability to handle difficult or angry customers and diffuse potentially tense situations.

Example
: “Successfully resolved complex customer issues by analyzing the problem and finding creative solutions.

Time management skills: This is the ability to prioritize tasks and manage time effectively to meet customer needs and expectations. It also includes the ability to work efficiently under pressure and meet tight deadlines.

Example: “Consistently met or exceeded daily quotas by efficiently managing time and prioritizing tasks.

Empathy and patience: This is the ability to understand and relate to customers’ concerns and feelings, and to remain calm and patient in difficult situations. It also includes the ability to adapt to different customers’ needs and personalities.

Example
: “Received positive feedback from customers for displaying empathy and patience in resolving their issues.”

Product knowledge: This is the ability to understand the company’s products or services and provide accurate information to customers. It also includes the ability to make recommendations and suggest additional products or services to meet customers’ needs.

Example: “Demonstrated in-depth knowledge of products and services, resulting in increased customer satisfaction and sales.”


By highlighting these skills on their resumes, customer service professionals can increase their chances of landing a job in the field and demonstrating their value to potential employers.

Education Section for a Customer Service Resume

The education section of a customer service resume typically includes the educational background of the candidate. It includes information on the degrees or certifications they have earned, the institutions they attended, and the dates of their attendance.

While customer service jobs may not require specific degrees or certifications, including education information can help to demonstrate a candidate’s dedication, discipline, and ability to learn and grow.

Here is an example of what an education section might look like on a customer service resume:

Education:

Bachelor of Arts in Communication
University of California, Los Angeles
September 2015 – June 2019

Relevant coursework:

  • Interpersonal Communication
  • Public Speaking
  • Media and Society


Certifications:

  • Customer Service Certification, HubSpot Academy, 2020
  • Conflict Resolution Certification, American Management Association, 2021


In this example, the candidate has earned a Bachelor of Arts degree in Communication from the University of California, Los Angeles. They also have earned two relevant certifications that demonstrate their commitment to customer service and conflict resolution.

Including this information can help the candidate stand out to potential employers and demonstrate their knowledge and dedication to the field of customer service.

Work Experience Section for a Customer Service Resume

The work experience section of a customer service resume is where the candidate lists their relevant work history, including previous jobs and internships. This section should highlight the candidate’s previous customer service experience and their ability to handle various customer issues and requests.

Here is an example of what a work experience section might look like on a customer service resume:

Work Experience:

Customer Service Representative
ABC Corporation, New York, NY
June 2019 – Present

  • Respond to an average of 50 customer inquiries per day via phone, email, and chat, consistently achieving a customer satisfaction rating of 95%
  • Resolve complex customer issues by working collaboratively with cross-functional teams, resulting in a 30% reduction in customer complaints
  • Provide product recommendations and upsell opportunities to customers, resulting in a 25% increase in sales revenue


Customer Service Intern

XYZ Corporation, Los Angeles, CA
June 2018 – September 2018

  • Assisted senior customer service representatives with customer inquiries and complaints, providing timely and accurate responses
  • Conducted customer satisfaction surveys and compiled data for analysis by the customer service team, resulting in a 15% increase in overall satisfaction ratings
  • Developed customer service training materials for new employees, contributing to a more streamlined and effective onboarding process


In this example, the candidate lists their most recent job as a customer service representative at ABC Corporation, where they have been able to consistently provide excellent service and increase sales revenue. They also list a previous internship at XYZ Corporation, where they gained valuable experience and contributed to process improvements.

By highlighting their accomplishments and contributions in each role, the candidate demonstrates their ability to excel in customer service and add value to any team they work with.


Customer Service Resume Example 1: Entry-Level

Here’s an example of a customer service resume for an entry-level position:

John Doe
123 Main Street
Anytown, USA 12345
(555) 555-5555
johndoe@email.com

Summary:

To obtain an entry-level customer service position where I can utilize my communication and problem-solving skills to provide exceptional service to customers.

Education:

Bachelor of Arts in Communications
University of XYZ, Anytown, USA
September 2017 – May 2021
Relevant coursework: Interpersonal Communication, Public Speaking, Marketing Principles

Skills:

  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills
  • Ability to remain calm and patient in difficult situations
  • Detail-oriented and organized
  • Proficient in Microsoft Office Suite


Work Experience
:

Customer Service Representative (Internship)
ABC Corporation, Anytown, USA
June 2021 – August 2021

  • Responded to customer inquiries via phone, email, and chat, achieving a customer satisfaction rating of 90%
  • Assisted senior customer service representatives with complex issues and provided accurate and timely information to customers
  • Contributed to the development of customer service training materials for new employees


Volunteer Experience
:

Customer Service Volunteer
XYZ Nonprofit, Anytown, USA
January 2020 – May 2021

  • Provided customer service support at events, assisting guests with inquiries and resolving issues
  • Answered phone calls and responded to emails, providing accurate and helpful information to customers


In this example, the candidate highlights their relevant coursework and skills, as well as their internship and volunteer experience in customer service. By showcasing their abilities and dedication to customer service, they demonstrate their potential as an entry-level customer service representative.


Customer Service Resume Example 2: Experienced Professional

Here’s an example of a customer service resume for an experienced professional:

Jane Smith
123 Main Street
Anytown, USA 12345
(555) 555-5555
janesmith@email.com

Summary:

To obtain a senior customer service position where I can utilize my extensive experience in providing exceptional customer service and leading teams to success.

Education:

Bachelor of Science in Business Administration
University of ABC, Anytown, USA
September 2009 – May 2013
Relevant coursework: Marketing Management, Organizational Behavior, Operations Management

Skills:

  • Extensive experience in customer service management, including leading teams of up to 25 representatives
  • Strong communication and interpersonal skills, both written and verbal
  • Proven track record of improving customer satisfaction ratings and reducing customer complaints
  • Experience in training and coaching customer service representatives to improve performance
  • Proficient in CRM software, including Salesforce and Zendesk


Work Experience
:

Customer Service Manager
XYZ Corporation, Anytown, USA
August 2016 – Present

  • Manage a team of 20 customer service representatives, consistently achieving a customer satisfaction rating of 95%
  • Implement process improvements and training programs to improve customer service metrics and reduce complaints by 30%
  • Conduct regular performance evaluations and provide coaching and feedback to team members to improve performance
  • Collaborate with cross-functional teams to resolve complex customer issues and implement solutions


Senior Customer Service Representative
ABC Corporation, Anytown, USA
June 2013 – August 2016

  • Responded to customer inquiries via phone, email, and chat, consistently achieving a customer satisfaction rating of 95%
  • Trained and coached new customer service representatives to improve performance and increase efficiency
  • Developed and implemented customer service training materials and resources for new hires
  • Collaborated with cross-functional teams to resolve complex customer issues and implement solutions


In this example, the candidate showcases their extensive experience in customer service management and leading teams to success. They also highlight their track record of improving customer satisfaction ratings and reducing complaints through process improvements and training programs. By demonstrating their leadership skills and ability to drive results, they position themselves as a strong candidate for a senior customer service position.


Tips for Crafting a Stand-Out Customer Service Resume Example

Crafting a stand-out customer service resume can be challenging, but here are some tips to help you make your resume shine:

  1. Highlight your relevant skills and experience: Your resume should showcase your relevant skills and experience in customer service. Focus on skills such as communication, problem-solving, and conflict resolution, as well as any relevant experience you have in customer service roles.
  2. Use strong action verbs: Start bullet points with strong action verbs to emphasize your accomplishments and responsibilities. Verbs such as “managed,” “resolved,” and “coordinated” can help convey your impact in your previous roles.
  3. Quantify your accomplishments: Whenever possible, use numbers and metrics to quantify your accomplishments. For example, you might highlight how you increased customer satisfaction ratings, reduced response times, or resolved a certain number of customer issues.
  4. Tailor your resume to the job posting: Read the job posting carefully and tailor your resume to highlight the skills and experience that are most relevant to the position. This can help you stand out as a strong candidate for the role.
  5. Use a clear and professional format: Your resume should be easy to read and visually appealing. Use a clear and professional format, and avoid clutter or excessive use of colors or graphics.
  6. Proofread and edit carefully: Before submitting your resume, proofread and edit carefully to ensure that there are no typos, grammatical errors, or formatting issues. A polished and error-free resume can help you make a great first impression.
  7. Include relevant extracurricular activities: If you have relevant extracurricular activities, such as volunteering or participating in customer service-related organizations, be sure to include them on your resume. This can demonstrate your passion for the field and show that you have gone above and beyond in your commitment to customer service.
  8. Highlight your leadership skills: If you have experience managing or leading teams, be sure to highlight your leadership skills on your resume. This can demonstrate your ability to mentor and motivate others, and can position you as a strong candidate for leadership roles.
  9. Use a professional email address: When applying for jobs, use a professional email address that includes your name. Avoid using unprofessional or outdated email addresses, as this can make a negative first impression.
  10. Use a strong cover letter: In addition to your resume, consider including a strong cover letter that explains why you are a good fit for the role. Use this as an opportunity to highlight your relevant skills and experience, and explain what you can bring to the team.


Buzzwords to Use in Customer Service Resume

Here are some buzzwords to consider using in your customer service resume:

Skill/Experience

Buzzwords

Communication

articulate, active listening, empathy, diplomacy, clarity, patience, tact

Problem-solving

critical thinking, analytical, innovative, solution-oriented, resourceful, troubleshooting

Conflict resolution

mediation, de-escalation, negotiation, diplomacy, conflict management, problem-solving, assertiveness

Teamwork

collaboration, cooperation, partnership, support, contribution, engagement, flexibility

Time management

prioritization, organization, efficiency, multitasking, productivity, planning, deadline-oriented

Attention to detail

accuracy, precision, thoroughness, meticulousness, consistency, quality control, detail-oriented

Customer service software

CRM, ticketing systems, live chat, social media management, knowledge base

Sales skills

upselling, cross-selling, product knowledge, consultative sales, closing deals, lead generation, customer retention

Language proficiency

bilingual, multilingual, fluency, proficiency, translation, interpretation

Technical skills

troubleshooting, software proficiency, hardware knowledge, network troubleshooting, technical support, ITIL

Leadership

management, coaching, mentorship, delegation, performance management, team building, strategic thinking


It’s important to remember that while buzzwords can help highlight your skills and experience, it’s also important to provide specific examples of how you have demonstrated these skills in previous roles. Use these buzzwords to guide your writing, but also make sure to provide concrete examples and accomplishments to back them up.

Key Takeaways

In conclusion, crafting an effective customer service resume example is critical for anyone looking to succeed in the customer service industry. A well-written resume should highlight relevant experience, skills, and achievements in a clear and concise manner. It should also be tailored to the specific job posting and showcase the candidate’s ability to communicate effectively, solve problems, and provide excellent customer service.

By using the customer service resume examples and tips available, job seekers can create a standout resume that helps them land their desired job and advance their career in the customer service field.

About Post Author

Anne Miigwan

Certified Professional Resume Writer
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